Thank you for showing an interest in our CQC report.
You will see that, in the last inspection, CQC highlighted evidence of the high quality of care we seek to provide;
There was guidance in place to protect people from risks to their safety and welfare, this included the risks
of avoidable harm and abuse. Staffing levels were sufficient to support people safely and where there were
any short falls these were covered internally. The provider was in the process of trialling the deployment of
extra staff at busy times to see if that further improved the quality of care.
The provider had an effective recruitment process to make sure the staff they employed were suitable to
work in a care setting. Risks to people were assessed and action was taken to minimise any avoidable harm
There were systems and processes in place to ensure medicines were managed safely in accordance with
current guidance and regulations. Staff were sufficiently trained and regularly assessed for their competency
of administering medication.
Staff raised concerns with regard to safety incidents, concerns and near misses, and reported them
internally and externally where this was required. The management team analysed incidents and accidents
to identify trends and implement measures to prevent a further occurrence.
People were supported by staff who had the required skills and training to meet their needs. Where required,
staff completed additional training to meet individual’s’ needs. People were supported to have a balanced
diet that promoted healthy eating and the correct nutrition.
The management team and staff understood their responsibilities in relation to the Mental Capacity Act
2005 and the Deprivation of Liberty Safeguards. People were involved in making every day decisions and
choices about how they wanted to live their lives and were supported by staff in the least restrictive way
People experienced good continuity and consistency of care from staff who were kind and compassionate.
The management team had created an inclusive and open culture at the home. People were relaxed and
comfortable in the presence of staff who invested time to develop meaningful relationships with them.
People’s’ independence was promoted by staff who encouraged them to do as much for themselves as
possible. Staff treated people with dignity and respect and were sensitive to their needs regarding equality,
diversity and their human rights.
Practical arrangements including staff rotas were organised so that staff had time to listen to people, build
relationships and trust, answer their questions, provide information, and involve people in decisions.
The service was responsive and involved people in developing their support plans where possible which
were detailed and personalised to ensure their individual preferences were known. People were supported
to complete stimulating activities of their choice, which had a positive impact on their well-being.
Arrangements were in place to obtain the views of people and their relatives and a complaints procedure
was available for people and their relatives to use if they had the need.
The service was well managed and well-led by the management team who provided clear and direct
leadership, which inspired staff to provide good quality care. The safety and quality of the support people
received was effectively monitored and any identified shortfalls were acted upon to drive continuous
improvement of the service.