Thank you for showing an interest in our CQC report.
You will see that, in the last inspection, CQC highlighted evidence of the high quality of care we seek to provide;
‘People were treated with care and kindness. People’s wellbeing was protected and all interactions observed between staff and people living at the service were respectful and friendly. People confirmed staff respected their privacy and dignity and always asked their consent before providing care’.
Similarly CQC evidenced the leadership of Knellwood;
‘People living at the service felt there was a good atmosphere and thought they were provided with a comfortable and homely environment to live in. People living at the service, relatives, staff and health professionals felt the service was well-managed. Staff told us the management were open with them and communicated what was happening at the service and with the people living there’.
and our caring, proactive approach;
‘People were protected from environmental risks to their safety. Premises risk assessments and health and safety audits were carried out regularly and any issues identified were dealt with quickly. Furniture and fixtures were of good quality and well maintained.
People received care and support from staff who knew them well. They received support that was individualised to their personal preferences and needs. Their needs were monitored and care plans were reviewed monthly or as changes occurred’.
CQC identified that our documentation was not always up to the same high standard in two areas of our administration: both issues are now being addressed in line with the action plan agreed with CQC.